Privacy Policy

Elite Nest Construction Solutions collects information you voluntarily provide to us and certain data collected automatically when you interact with our website. The types of information we may collect include:

Information You Provide Directly:

• Contact Form Submissions: When you submit a quote request or contact form on our website, we collect your full name, email address, phone number, the type of service requested, and any project details you provide in your message.
• Direct Communications: If you contact us by phone, email, or in person, we may retain records of those communications, including any information you share about your property, project needs, or preferences.
• Project and Contract Information: When you engage our services, we collect information necessary to fulfill the project agreement, which may include property address, billing information, and relevant details about the scope of work.

Information Collected Automatically:

• Usage Data: When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
• Device Information: We may collect information about the device you use to access our website, including device type and screen resolution.

We do not collect sensitive personal information such as Social Security numbers, financial account credentials, or government-issued identification numbers through our website or contact forms.

Elite Nest Construction Solutions uses the information we collect for the following purposes:

• To Respond to Inquiries: To respond to your quote requests, questions, and contact form submissions in a timely and accurate manner.
• To Provide Services: To schedule on-site assessments, prepare project proposals, execute renovation and repair work, and fulfill our contractual obligations.
• To Communicate with You: To send you project updates, invoices, follow-up communications, and any information relevant to your project or our services.
• To Improve Our Website and Services: To analyze how visitors use our website in order to improve functionality, user experience, and service quality.
• To Maintain Business Records: To keep accurate records of completed projects, payments, and client communications as required for our business operations and legal compliance.
• To Comply with Legal Obligations: To fulfill any obligations required by applicable federal, state, or local law, including those applicable to licensed contractors operating in Maryland.

We will not use your personal information for purposes materially different from those described in this Privacy Policy without first obtaining your consent.

Elite Nest Construction Solutions does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors and service providers who assist us in operating our business, including email and communication platforms, scheduling tools, and payment processors. These parties are contractually obligated to use your information only as necessary to provide services to us and to protect it appropriately.
• Subcontractors: In the course of completing a renovation project, we may engage licensed subcontractors. We share only the information necessary to perform the specific work (e.g., property address and scope of work), and we do not share contact or financial details without your prior knowledge.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website.

Except as described above, your personal information will not be disclosed to any third party without your explicit consent.

Elite Nest Construction Solutions takes reasonable and appropriate measures to protect the personal information you provide from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Using secure, encrypted email and communication tools for client correspondence
• Limiting access to personal information to employees and contractors who need it to perform their job functions
• Storing physical project documents and records in secure, access-controlled locations
• Regularly reviewing our data handling practices to identify and address potential vulnerabilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable Maryland and federal law.

You are responsible for maintaining the confidentiality of any communications you initiate with us and for ensuring that any information you provide is submitted through secure channels.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files placed on your device by a website server.

We may use the following types of cookies:

• Essential Cookies: Necessary for the basic functionality of the website, such as enabling form submissions and page navigation.
• Analytics Cookies: Used to collect anonymous data about how visitors use the website (e.g., pages visited, time spent on the site). This helps us improve our website's content and performance.

Most web browsers accept cookies by default. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

We do not use cookies to serve targeted advertising or to track your activity across unrelated third-party websites.

Our website may contain links to third-party websites, including review platforms, social media pages, or mapping services such as Google Maps. These links are provided for your convenience and informational purposes only.

Elite Nest Construction Solutions does not control, operate, or endorse these third-party websites and is not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not imply our endorsement of that website or any products, services, or information it contains.

The website and services of Elite Nest Construction Solutions are intended for use by adults and businesses. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete that information from our records.

If you believe that we may have collected information from a child under 13, please contact us immediately at info@elitenestcs.com so that we may investigate and take appropriate action.

Elite Nest Construction Solutions reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. If we make material changes to how we collect, use, or share your personal information, we will provide additional notice, such as a prominent notice on our website or direct communication to clients with whom we have an active relationship.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the posting of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have questions or concerns about any changes to this policy, please contact us using the information provided below.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us using the details below. We are committed to addressing your inquiries promptly and transparently.